Shipping
Currently, we only offer Ground Shipping to the lower 48 states. However, we have a network of warehouses located all over the US, orders are shipping from the closest warehouse to the customer to ensure speedy delivery.
No. All orders within the lower 48 states are shipped using Ground Shipping.
We have established relationship with most shipping companies. We ship with UPS, FedEx, USPS, DHL, OnTrac and other providers.
Your order will ship with the provider who has the fastest delivery to your address.
Tracking information will be provided when the order is shipped so you can track the order.
Due to security reasons we prefer to ship the order to your billing address.
If you choose to have the order shipped to an address different than your billing address, you must choose that address during checkout.
Requests to change the shipping address after the order is placed will be subject to manual verification and will delay the processing of the order or cause order cancellation.
Due to the size of the products we sell and the limitation by the shipping companies, we do not allow shipment to PO Box.
Currently, we only ship to addresses in the lower 48 States.
We process orders within minutes, however the warehouse needs time to prepare and dispatch the order. The time required to ship out the product is displayed on the product page.
The time displayed on the product page represent working days (Exclude Saturday & Sunday) and is an estimated time based on historic dispatch time for the specific product.
Please respect the listed time!
No. We only ship to the lower 48 States.
Payment
We accept all major credit cards using Stripe network.
No. We are working to add PayPal as a payment option.
Stay Tuned!
Yes. We accept all major credit cards including American Express (AMEX).
Yes.
Our website use multi-layer security certificate (SSL). All the credit card information is encrypted and being handled by our merchant (Stripe).
We do not store any credit card information on our server.
No.
Once the credit card information is typed on the website, this information is being submitted to the merchant using a secure connection. The credit card information is encrypted and fully managed by the merchant (Stripe).
The information you provide during checkout (billing / shipping address, credit card Information) is checked by our merchant fraud detection algorithm. If it decides the payment is a fraud, your card will be declined.
The funds will show as a pending transaction in your credit card statement for a period of time (usually 3-5 business days). The payment will then drop from your pending transactions and the funds are released back into your account.
This is done by your credit card company, to protect your card from abuse and block your card from over drafting.
We have no control over this process!
Yes.
We do not discriminate against any credit card.
We do not encourage the use of someone else’s credit card. If you decide to use someone else’s credit card, make sure you have their permission.
When you place an order on our website, the credit card information is checked by our merchant to verify the payment authenticity and the owner information. Using someone else’s credit card might be flagged by the merchant risk algorithm and may cause the payment to decline.
Orders and Returns
Orders are processed at first come first serve bases. Once an order is shipped we will upload the tracking information to the website and email you a copy of the same.
Shipping times varies based on your location, on average we are able to deliver orders within 3-5 business days of shipment. In most cases, orders are delivered within 3 business days of shipment.
Keep in mind, that the processing time varies from one product to another, the processing time for each product is displayed on the product page.
When an order is shipped you will receive an email with the tracking information. We strongly recommend that you add our email: [email protected] to your safe email list to ensure you receive order related emails.
We do not send you marketing emails unless you opt-in to receive such emails!
Unfortunately, we do not allow In-Store Pickup. All orders must be shipped to you.
Yes.
We do not encourage returns 😀, but we understand that sometimes you need to return an order. To initiate a return request, visit your order page and submit a return authorization request, our customer service team will contact you with instructions to complete your return.
We have a customer friendly return policy, follow the link to view our comprehensive return policy.
Yes. We have 20% restocking fee on all returns where the reason for the return is not covered by our Easy Return policy.
Free return is offered in case the product needs to be returned due to our mistake.
- Product is not as described.
- Wrong fitment information.
- Product is defective / damaged.
- Wrong product received.
To request Free return, you must fill out the return authorization form found on order page, you can select the reason that best explain the reason of your return.
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